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Business Administration

If you enjoy keeping things in order and like being part of a team, this job could suit you perfectly.

Working in the role of Business Administration you would be making sure that day-to-day office tasks run smoothly. So it’s important that you are organised, accurate and pay close attention to detail.

Entry requirements can vary a lot between employers. Some may prefer you to have GCSEs including maths and English, and others may test your keyboard, filing and telephone skills instead of asking for qualifications.

You will do most of your training while you are working. Almost every kind of company and organisation in the UK employs administrative assistants, so once you’re experienced you could work anywhere, from a small business to a large employer such as the civil service or NHS.

Work activities

The tasks you might have include:

  • dealing with post
  • making sure that there is enough stationery
  • answering the telephone and passing on calls
  • reception duties such as greeting and looking after visitors
  • typing and setting up documents such as letters and reports
  • keeping computer records up to date
  • filing
  • using office equipment such as printers, photocopiers and fax machines
  • managing staff appointments
  • setting up meetings and taking minutes
  • making travel arrangements for staff.

In some jobs you might only do a few of these tasks, and in others you might carry out all the administrative duties in your department.

Working hours and conditions

In most full-time jobs you would work between 35 and 40 hours a week, Monday to Friday.

Flexible hours, part-time work and temporary work are widely available. You would work in an office and spend a lot of your time using a computer.


Salaries can be between £12,000 and £20,000 a year, depending on where you work and what your duties are.

(Figures are intended as a guideline only)

Entry requirements

Entry requirements can vary between employers. Some may look for GCSEs, including maths and English, and others may test your keyboard, filing and telephone skills at interview.

Temporary work, or temping, can be a good way of getting experience that could lead to a permanent job.

You may also find it helpful to take a full- or part-time college course in administration before you look for office work, although this is not essential.

You may be able to become an administrative assistant through an Apprenticeship scheme.

To find out more take a look at our Apprenticeship vacancies page here.

Training and development

Once working, you will be given induction training covering your organisation’s office systems and procedures.

Once you are in employment, you could take further training towards qualifications, such as;

Skills, interests and qualities

To be an administrative assistant you will need to have:

  • an organised approach and excellent time management skills
  • good communication skills
  • the ability to work well as part of a team
  • computer literacy and good typing skills
  • a good level of English spelling and grammar
  • accuracy and attention to detail
  • the ability to use your own initiative but also know when matters need to be referred to a supervisor.

Where next?

To learn more about the courses we offer in Brickwork:

If you have any questions or queries relating to our courses or learning with NSPP contact us on 01457 238014, alternatively we can be contacted via email at info@nspp.co.uk

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