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Level 3 NVQ Diploma in Business Administration


This qualification is designed for a learner employed in an administrative role that has some responsibilities for supervising staff and administrative functions such as setting up and monitoring administrative systems, delivering customer service, or running projects.


This qualification has been designed for learners’ to demonstrate a broad set of skills when carrying out customer service related tasks, and to develop learners’ understanding of the principles that underpin working in a business administrative environment.

Some of the units that you will complete are:

  • Communicate in a Business Environment
  • Manage Personal and Professional Development
  • Principles of Business Communication and Information
  • Principles of Administration
  • Principles of Business

There are 5 mandatory units in total, optional units may vary according to work placement and/or personal preferences.


Assessment takes place in the workplace.

Entry Requirements

Applicants must have suitable employment. Successful outcome from assessment test and interview.

Interview Process

Interview with a specialist tutor. Candidates are required to show enthusiasm and commitment to the course.

Questions & Answers

How is the course assessed?

You will be regularly visited at your workplace by an assessor who will assist you in gathering the needed evidence to prove competence.

Are there any opportunities for progression?

Learners will be able to progress within their employment to senior administrative, team leading or management roles. Learners will be able to progress to other Level 3 qualifications or to a higher – level qualifications in team leading and management.

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